Order Processing
Each JUŪ STUDIO piece is prepared with careful attention to construction, finishing, and quality. Processing times may vary depending on the design, collection, order volume, and any custom specifications requested.
Where applicable, an estimated completion or delivery timeframe will be communicated with your order.
Please note that all production and delivery timeframes are estimates. Additional time may occasionally be required during collection launches, high-demand periods, holidays, or circumstances outside our control.
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Payment
All JUŪ STUDIO orders must be paid in full at the time of purchase.
Partial payments, deposits, or instalments are not accepted unless specifically agreed upon by JUŪ STUDIO.
Where a piece is made to order or includes custom specifications, preparation will only begin once payment has been successfully received and confirmed.
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Alterations & Measurements
JUŪ STUDIO pieces are prepared according to the measurements and specifications confirmed when the order is placed. It is the customer’s responsibility to ensure that all measurements submitted are correct.
Alterations are not offered for changes in preferred fit, changes of mind, or incorrect measurements supplied by the customer.
We will only provide an alteration where there is clear evidence that an error occurred during production and the finished piece does not match the measurements confirmed on the original order.
Any measurement discrepancy must be reported to JUŪ STUDIO within 2 days of receiving the order.
Customers will be asked to provide clear photographs and measurement evidence so that our team can compare the finished piece with the measurements recorded on the order.
If the discrepancy is confirmed to have occurred during production, JUŪ STUDIO will arrange the necessary correction at no additional alteration charge. Approved alterations generally require approximately 3–5 working days, excluding collection and redelivery.
For an item to be considered for alteration, it must remain in its original condition. It must not have been altered by another tailor, washed, damaged, mishandled, or worn beyond what is reasonably necessary to check the fit.
JUŪ STUDIO reserves the right to decline an alteration where the original measurements were followed correctly, insufficient evidence of a discrepancy is provided, or the request is submitted outside the 2-day period.
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Returns & Refunds
Due to the nature of our pieces, JUŪ STUDIO does not accept returns or provide refunds for changes of mind, personal fit preferences, styling preferences, or incorrect measurements supplied by the customer.
Returns or refunds will only be considered in the case of a verified manufacturing or production defect.
While we take care to represent our pieces accurately online, slight differences in colour, texture, sheen, or overall appearance may occur as a result of lighting, photography, screen settings, and the individual characteristics of each fabric. These natural variations are not considered defects.
If you believe your order has a manufacturing defect, please contact JUŪ STUDIO via WhatsApp or email within 7 days of receiving it.
Please provide:
• Proof of purchase
• Clear photographs showing the issue
• A brief description of the problem
All claims are reviewed before a return or refund is approved.
Items must remain in their original condition. Pieces that have been altered elsewhere, washed, damaged, mishandled, or worn will not qualify for a return or refund.
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Shipping & Delivery
JUŪ STUDIO offers complimentary delivery within Doha.
For deliveries outside Doha and international orders, shipping charges are determined according to the destination, parcel weight, and delivery requirements. Additional courier charges may apply for certain destinations or shipments requiring special handling.
Delivery dates provided by JUŪ STUDIO are estimates rather than guaranteed arrival dates. Courier delays, customs processing, weather conditions, and other circumstances outside our reasonable control may affect delivery times.
Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.
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Unclaimed Orders
If we are unable to complete delivery because we cannot reach the customer, the delivery information is incorrect, or the customer remains unavailable to receive the order, JUŪ STUDIO will hold the order for a maximum of 30 days.
If delivery cannot be completed within those 30 days due to the customer remaining unreachable or unavailable, the order will be classified as unclaimed and closed.
Unclaimed orders are not eligible for a refund or compensation.
JUŪ STUDIO cannot accept responsibility for unsuccessful deliveries resulting from incorrect or incomplete contact or address information provided with the order.
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Cancellations
Once an order has been confirmed and preparation or production has started, it cannot be cancelled.
In the rare event that a fabric, trim, or other material required for your order becomes unavailable, JUŪ STUDIO will contact you to discuss an appropriate alternative.
If an alternative cannot be agreed upon, the affected order may be cancelled and the corresponding payment refunded.
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Customer Conduct
JUŪ STUDIO is committed to providing thoughtful and professional customer service, and we ask that all communication with our team is handled with the same level of respect.
We welcome questions, feedback, and genuine concerns regarding an order. However, abusive, threatening, discriminatory, or persistently inappropriate communication toward our team or delivery partners will not be accepted.
Where necessary, JUŪ STUDIO reserves the right to discontinue communication or decline future orders in cases of repeated inappropriate conduct.
Professionalism and mutual respect are expected throughout every JUŪ STUDIO interaction.